Refund Policy

Refunds go back to the payment method used for the order. A refund is complete only when the payment provider confirms it, and the order shows its refund status.

Card refunds usually reach your account 7 to 14 working days after we send them, depending on your bank. KOKO refunds follow KOKO's terms for your instalment plan.

If an event is cancelled, you get a full refund of the ticket price and the service fee. You do not need to ask; the refund starts once the organizer confirms the cancellation.

If an event moves to a new date, your ticket stays valid for that date. If you cannot attend, you can ask for a refund within 14 days of the announcement.

Tickets are not refunded if you change your mind or cannot attend, unless the event's own terms say otherwise.

There is no refund when entry is refused because the event's entry conditions were not met, the identity did not match the ticket holder, or the ticket had already been used.

If you were charged but no ticket was issued, or you were charged twice, contact us with the order or payment reference. Once the payment provider confirms it, the extra payment is refunded in full.

Each venue sets a cancellation window, shown before you book. Cancel within it and the deposit is refunded; after it, or if you do not arrive, the venue may keep the deposit. If the venue cancels, the deposit is refunded in full.

A card order can be cancelled for a full refund until the card is dispatched. A card that arrives faulty is replaced free of charge.

Contact us through the contact page or at entertainpassport@gmail.com or +94 773638063 with your order number. We tell you the outcome, and where a refund is due we send it to the payment provider.