Terms of Service

Entertain Passport is operated by nZO Innovations in Sri Lanka ("we", "us"). You can reach us through the contact page or at entertainpassport@gmail.com or +94 773638063.

By creating an account or completing a purchase you accept these terms, the Privacy Notice and the Refund Policy. If you do not accept them, please do not use the service.

• You must be 18 or older, or have a parent or guardian who accepts these terms for you.
• Give accurate details. Digital tickets are tied to an identity number (NIC or passport), so the name and number on your profile must be your own.
• Keep your password private. You are responsible for purchases made from your account until you tell us it has been compromised.
• We may suspend or close an account used for fraud, misuse of checkout or the gate, or unauthorised resale.

Events are run by their organizers. Entertain Passport sells tickets on the organizer's behalf, and the organizer is responsible for the event itself.

Prices are in Sri Lankan rupees (LKR) unless stated otherwise. A service fee is added at checkout and shown before you pay.

An order is complete only when the payment provider (Commercial Bank for cards, or KOKO) confirms the payment. Until then no ticket is issued, and held seats are released when the hold expires.

Each order is limited to 20 tickets per ticket type. We may cancel and refund orders placed through automated tools or in breach of these limits.

Each ticket names a holder. At the gate, staff check the holder's NIC, passport, Entertain Passport card or ticket code, so bring the identity document used for the ticket.

A ticket admits one person once. After it is checked in, it cannot be used again on any gate or device.

Organizers set entry conditions such as age limits, dress codes and prohibited items. A ticket is not refunded if you are refused entry for not meeting them.

Tickets may not be resold for profit or transferred except through the holder options the service offers. Resold or copied tickets may be cancelled without a refund.

Organizers may change the line-up, times or other event details. The Refund Policy explains what happens to your ticket if an event is postponed or cancelled.

Your card is linked to your account and identity. Report a lost or stolen card from your account or through support so it can be blocked.

Loyalty points have no cash value, cannot be transferred, and are reversed if the order that earned them is refunded or cancelled.

Reservations are made with the venue. The venue's conditions, deposit and cancellation window are shown before you book, and the venue is responsible for honouring the booking.

Do not use bots or scripts to buy tickets, scrape or overload the service, try to get around security or gate checks, or use someone else's identity.

The organizer or venue is responsible for the event, the venue and what happens there. To the extent the law allows, our liability for an order is limited to the amount you paid for that order.

Nothing in these terms limits rights you have under Sri Lankan consumer law that cannot be excluded.

These terms are governed by the laws of Sri Lanka, and disputes are subject to the courts of Colombo.

We may update these terms, and the version date above changes when we do. An order is governed by the version in force when it was placed.